Have Sand Sucker Questions or Issues?

THE SAND PUMP IS NOT SUCKING THE SAND OUT OF THE HOLE, WHAT NOW?

 

This is the most common problem for any first time users of the Pineapple Shade Sand Pump.  The Pineapple Shade Sand Pump depends on moist or compacted sand to create a vacuum and keep the sand in the tube until you discharge it.  If the sand where you are making the hole is dry or loose it will not stay in the Pineapple Shade Sand Pump while you remove it from the hole.

DRY,  LOOSE  &  FLOWING  SAND!

The Pineapple Shade Sand Pump depends on making a vacuum on the sand in order to suck it up into the tube.  Dry, loose and flowing sand make this difficult.

 

Solution

 

Remove the dry loose sand with your hand or foot in order to expose the damp compacted, sand underneath.

SAND  FLOWS  BACK  INTO  THE  HOLE  BEFORE  I  CAN  INSERT  THE  POLE, WHY IS THAT?

 Solution

 See Dry, Loose & Flowing Sand Explanation.

 or

 You can also try dumping a bucket of water onto the area you are making a hole with the Pineapple Shade Sand Pump.  This will firm the sand up making it easier for the suction to take effect.

MY PINEAPPLE SHADE SAND SUCKER PENETRATES  ONLY  PART  WAY!

The Pineapple Shade Sand Pump penetrates into the sand only part way and then stops.

 

Solution

 

First, try pushing down on the handle to force the outer tube through the obstruction and then try sucking more sand.

 

If it won’t go any deeper, you may have hit a shell, rock or similar obstruction that the tube is not able to squeeze by.  Move the holes for your umbrella, windscreen or windbreak to a new location, sometimes only a few inches and other times a few feet.

THE  PINEAPPLE SHADE SAND PUMP HAS  LOST  ITS  SUCTION!

You should be able to feel the Pineapple Shade Sand Pump suck on the palm of your hand when you cup the end with your hand and pull out the handle.  But after extended use, it is not uncommon for it to not suck as well as it did when new.

 

Solution

 

Simply pull the handle up and add a little petroleum jelly to the inside of the tube.  Push the handle down while turning the handle.  Turn the handle a few revolutions in the tube once the handle is fully depressed.  This will help to maintain better contact between the tube and the inner gasket and thereby increase suction.

YOUR  PROBLEM  NOT  LISTED?

If your problem is not listed or you require further clarification, simply click on the contact us link above to submit your question or comment and we will get back to you as soon as possible.  Asking your question or making a comment will help other Pineapple Shade Sand Pump users and assist us on improving our product.

 

Thank you.